The Hungerford Medical Centre

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HOW DO I...
SEE MY DOCTOR?

The doctors work as a medical team and you are free to see any doctor of your choice. However, we would encourage you to see the same doctor whenever possible if you attend the surgery regularly.

Each of the doctors holds surgeries and clinics at different times during the day.
We also offer telephone appointments with the doctor and a nurse advice line run by our senior nurses.

Appointments are made either in person or by telephoning 275949. Providing you have registered with the service, you may also use the emis system.

If you cannot keep your appointment please let us know as soon as possible in order that the appointment can be used by another patient.

URGENT SAME DAY APPOINTMENTS

Every weekday we offer “same day” appointments. These are for urgent medical problems that cannot wait for a routine appointment.

To book a same day appointment call 275949. The phones come off the night sevice at 8.00am. Your details will be checked and you will be put on the triage list for a senior nurse to call you back. She will assess your problem over the phone and, if deemed appropriate, she will book an appointment for you to see a GP that same day.

Same day appointments are also available during the afternoon and early evening using the same procedure as above.

FOR YOUR GUIDANCE

Of course not every ailment requires a consultation with a doctor. However, a consultation is recommended for anyone who is feeling poorly and experiencing the following:

• If a cough is becoming increasingly chesty, with large amounts of dirty yellow green spit or wheeze/breathlessness.
• If there is increasing pain over the sinuses, with very thick, yellow/green or bloody nasal discharge.
• If there is persistent and increasingly severe earache, despite adequate doses of paracetamol.
• If there is severe and increasing headache, especially if associated with persistent vomiting or confusion.
• If diarrhoea and/or vomiting persists or worsens or if increasingly severe abdominal pain develops.
• If the illness persists inordinately (say a week or more) and shows no signs of improvement.


EMERGENCIES

Emergency calls are dealt with by the doctor on duty/senior nurse, telephone 275949. Should the emergency occur after 6.30pm, or at a weekend, your call will be diverted to the Nights, Evenings & Weekends Service. This service, operated by South Cheshire CCG, is staffed by specially trained nurses and general practitioners who will offer advice and assistance.

Please note, this is not a drop-in or walk-in service. It is there to deal with urgent cases which need immediate attention and attendance is by appointment only.

HOW DO I...
OBTAIN A HOME VISIT?

If there is a clinical or medical reason why you are unable to attend the surgery and therefore require a home visit, please telephone BEFORE 10.30am using the main telephone number 275949.

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